The “Revamp” phase of the a Global
Sourcing / Outsourcing / Offshoring lifecycle involves the following
critical elements.
Determination
of
Revamping Strategy
Decide based on past
performance and quality of relationship
whether
To renew
contract with existing service provider,
To source business
processes from another service provider, or
To bring the business
processes or IT function back in-house.
Refining
Contracts
In case of contract
renewal with existing service provider,
update the price -performance metrics, issue
resolution processes, reporting
requirements, etc.
To reflect
changes in market conditions,
To reflect changes
in business objectives,
To incorporate learnings
from the previous contracts, and
To align the relationship
better with the service provider.
