Manage for Success, Minimize Value Leakage

The “Operate” phase of the Global Sourcing / Outsourcing / Offshoring lifecycle involves the following critical elements.

Relationship Management
	Define and manage governance process and
	Facilitate collaborative relationship with the Service Providers.

Performance Management
	Manage contract governance model,
	Manage audit and monitoring process according to SLA metrics,
	Manage service levels of internal processes affected by and influencing the performance of outsourced processes, and
	Monitor end user experience with outsourced processes.

Change Management
	Manage issue identification, escalation and resolution process,
	Manage the implications of the outsourcing initiatives

Integration Management
	Manage interdependencies and collaboration among internal & external processes and resources,
	Streamline and manage service flow among partners to minimize cost and to enhance quality and productivity, and
	Ensure that service delivery and process integration is seamless to the end users, i.e., your internal resources and customers.

Financial Management
	Manage invoice authorization based on performance and contract,
	Forecast, track and analyze utilization of outsourced services and their impact on the anticipated realization of financial and other benefits.